Refund & Cancellation Policy

NursePass Online Tutorial Service provides digital educational content and online review services for nursing licensure exam preparation.

Refund Eligibility

Because NursePass provides digital services and access to online educational content, payments are generally non-refundable once premium access has been successfully activated and made available to the customer, except where required by applicable law.

A customer may request a refund in situations including:

• Duplicate or accidental duplicate charges;
• A payment was completed but premium access was not provided and the issue cannot be resolved within a reasonable period;
• An incorrect amount was charged due to a billing or technical error;
• A material defect or failure in the purchased service that NursePass is unable to correct;
• Any other circumstance where a refund is required under applicable Philippine consumer protection laws.

A change of mind, failure to use the service, or partial use of premium content does not normally qualify for a refund unless otherwise required by law.

Subscription Cancellation

If a plan is offered as a recurring subscription, customers may cancel future renewals at any time through the available account or support channels.

Cancellation prevents future billing but does not automatically refund a payment that has already been processed. Access will continue for the period already paid for unless otherwise stated.

How to Request a Refund

To request a refund, contact:

support@nursepass.io

Please include:

• The email address associated with your NursePass account;
• Date of payment;
• Amount paid;
• Payment reference or transaction ID, if available;
• A brief explanation of the reason for the request.

Please do not send passwords, PINs, OTPs, or other sensitive payment credentials.

Review and Processing

We will review refund requests as promptly as reasonably possible, normally within 5 business days.

If a refund is approved, it will normally be returned through the original payment method where supported. Processing time after approval may vary depending on the payment provider, bank, or e-wallet.

Failed or Incomplete Payments

If a payment appears to have been charged but NursePass does not show the corresponding purchase or access, please contact us so we can verify the transaction before submitting another payment.

Consumer Rights

Nothing in this policy limits any rights or remedies available to consumers under applicable Philippine law.

Business Information

Customer Support:

support@nursepass.io